Two years of researching different 9-1-1 public safety communications equipment has finally paid off. Frankie Tolar and Patti Mizell, Co-administrators of Catahoula Parish Communications District (CPCD), compared different leases and equipment to fit the budget. The price and information for VESTA 9-1-1- was the best match for the parish.
CPCD receives an average of 3800 calls a year. VESTA 9-1-1 is a call handling solution managed by Motorola that helps Public Safety Answering Points take crucial steps toward integrated, multimedia communications.
9-1-1 is paid for by a percentage of a state tax on cell phones, land lines, pre-paid phones and business phones. CPCD is completely independent financially, with the police jury as it’s governing body.
The new mapping equipment is touch screen and will provide better locations for emergency personal. Dispatchers will be able to answer from the screen and assign calls to specific emergency departments such as fire, ambulance and police.
CPDD manages every aspect of 9-1-1. Administrative work, downed equipment and calls are taken care of 24 hours a day. If the equipment malfunctions the resolution center is contacted, and technicians are immediately sent.
The FCC (Federal Communications Commission) has put mandates on all 9-1-1 centers to received text messaged emergencies. This will require an update of new software and a company to record and keep a record of all texts received. FCC also has plans to mandate a cloud-based network. CPDD is researching options for the expensive upgrades.